Last October, the hubby and I went to all-inclusive Iberostar Hotels & Resorts (hotel Tucán) in Riviera Maya. We flew into Cancun and took a shuttle ride for about an 30-45minutes to get to the resort. I have been to resorts before in Cancun, but it was my first time at this location.
Accommodations & Staff
I like how the resort embraced the natural environment instead of totally clearing the land, cutting down the trees and displacing the native wildlife. The resort looks like is situated in a jungle, full of lush plants and exotic animals (including howler monkeys) scampering all over the place. There were also water areas with turtles, ducks, swans, and iguanas.
The resort rooms were very spacious and comfortable. The bed was firm, but fine for me because I don’t like my bed to be too soft. In the bathroom, there was a large bottle of water use when brushing our teeth. It is understandable that in Mexico, you do not drink the tap water. The mini bar in the room was fully stocked every day, just the way I like it. I did not have to ask for anything because it seemed that they provided it before I had a chance to realize I needed it.
All of the staff, from the front desk personnel to the bartenders and maids were very friendly. They were helpful as well. I loved their willing attitude to help make my stay pleasant.
I was going to make the best of my visit and do as many activities as I could. I took a tennis lesson, did archery, did air rifle shooting, went to the spa, played pool, danced at the techno club and danced to salsa music band. I had to chase down the tennis pro for the tennis lesson. When I got to the tennis courts per the time on the activities schedule, he was not there. But when he finally showed up 5 minutes later, I was almost about to leave. I participated in the archery and air rifle shooting tournaments. I did not win in either activity. My aim is so bad.
When I went to the spa, that was the most relaxing part of my trip. I lounged in the Jacuzzi, sat in the sauna, took and shower and then got a full body massage. I was feeling stress free. It was worth every penny (spa treatments were extra cost).
The onsite night life was okay. I was surprised that there were not more people out at night. Maybe people went to clubs in town, but I did not want to chance that. Being in a different country in a touristy location puts a target on you increasing your chances of being robbed by some nefarious individual. I rather remain in the comforts of the closed gates of the resort.
When I danced at the techno club, there were not that many people there. At times, it was just my friends and me on the dance floor. Considering we were the only ones dancing, you would think that the DJ would have played the music WE wanted to hear. At one point, we were locking in a battle of wills. We refused to dance until he played what we wanted. We won, of course. In contrast, the salsa music band played all the music we wanted and we graced the dance floor with our presence.
The only things that I wanted to do but did not get a chance: a non-motorized water activity and karaoke. I did not realize that non-motorized water activity counter closed at 3pm since their hours were not posted anywhere that I could tell. The last day, I got there 2:30 and they guy told me that I could kayak but I had to be back by 3 since was the time they closed. I told him never mind. I did not want to try to rush and do it just to be able to say that I did it. I missed karaoke also because I did not they were only to going to offer that activity one night a week. I think they should have offered it more than once a week.
Food & Beverages
All inclusive resort means all drinks are included all the time. Great for me! Yes, the margaritas, pina coladas, daiquiris, and tequila shots were free flowing. But bottle water was just as necessary. Before venturing out to shop, I made sure I had one or two bottles of water from the front desk to carry with me. That saved me from having to buy water while I was out. Plus it was so hot, we needed plenty of fluids. No one wants to go on vacation and pass out from dehydration.
The only minor complaint that I have was with the buffet food. Some of the buffet food was not the quality I would have expected. Yes, there was plenty of food at the buffets, but some looked stale, reheated, or old. I think the challenge for a buffet restaurant is that they have to have enough food to satisfy the guests and at the same time, only put out what will be eaten during that time period. Since the resort is catering to people from all over the world, they are also trying to put out food that is familiar to their guests. I think they should have stuck to just cooking Mexican food since that is what they know best. The best food I had from the buffet were the typical native dishes.
Eating at the different "fancy restaurants" required a reservation. That took some planning on our part since the reservation needed to be done early. We at a Caribbean themed restaurant, Japanese steakhouse, and American steakhouse. The food quality was better than having buffet food all the time. In that aspect, it was worth the effort to make the reservation. I think the best meal I had was the pork chops at the American steakhouse (top right picture). They were perfectly seasoned and cooked well so that they were not dry.
Overall, I had a good time at the resort. The accommodations were great. There were plenty of activities to keep me occupied. The food at times left something to be desired, but it was filling and I did not get sick off of any of it. So that is a plus. I would go to another Iberostar location and I would recommend Iberostar (this resort in particular) to others.